Terms & Conditions

Important Information About Your Stay at 5Q House Zona G

Please review our terms and conditions below. By proceeding with your reservation and stay, you agree to these terms.
 

General Policies

  • Smoke-Free Property: 5Q House Zona G is a 100% smoke-free hotel. Smoking is not permitted anywhere on the premises.
  • Check-in Time: Guests may check in starting from 3:00 PM.
  • Check-out Time: Guests are required to check out by 1:00 PM.
  • Pet Policy: 5Q House Zona G is a pet-friendly property. (You might want to add specific details here like: "Pets must be leashed in public areas," "a pet fee may apply," "size/weight restrictions," etc., if applicable.)
  • Children Stay Free: Children under 7 years of age stay free of charge when accompanied by a paying adult.

 

Identification and Minor Policies

  • Identification Required: All guests, both adults and minors, are required to present valid identification at check-in without exception.
  • Minors Policy: Minors must be accompanied by their parents, legal guardians, or explicitly authorized adults. Minors staying without their parents or legal guardian must present a signed and notarized accommodation permit from both parents or the legal guardian, in accordance with Law 1098 of 2006 and Law 1336 of 2009. Failure to comply with these regulations may result in criminal and administrative sanctions as per current laws.

 

Cancellation Policies

Our cancellation policies vary depending on the rate plan selected at the time of booking. Please review your specific rate details carefully.

Flexible Rates:

  • Cancellations or modifications made 24 hours prior to the check-in time (specific to the property) will not incur a penalty.
  • For cancellations or modifications made less than 24 hours before check-in time, or in case of a no-show, a penalty equivalent to 100% of the first night's accommodation will be charged.

Non-Refundable Rates:

  • Reservations made under non-refundable rates do not allow for modifications.
  • In the event of a cancellation, the full cost of the entire stay will be charged.
  • In case of a no-show, the entire advance payment will be charged.
  • For early departures, the full cost of the entire reserved stay will be charged.
  • Advance Payment: The total amount of the reservation will be charged at the time of booking.